Frequently Asked Questions

Browse our shop, add items to your cart, and proceed to checkout. We accept Visa, Mastercard, Interac e-Transfer, and Bitcoin. All orders are processed securely through our secure payment gateway.

Yes — there's a $50 CAD minimum order (before shipping). Orders over $199 CAD qualify for FREE shipping Canada-wide.

All prices are tax-free. As an Indigenous-owned business operating under sovereignty from Tyendinaga Mohawk Territory, no HST or sales tax is applied to your order.

Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact us immediately at info@mohawkmedibles.ca or call (833) 633-4253.

Yes! We offer bulk pricing for qualified retailers and dispensaries. Contact our wholesale team at info@mohawkmedibles.ca for pricing and minimum order requirements.

We ship Canada-wide to all 13 provinces and territories via Canada Post Expedited Parcel with discreet, tracked packaging.

Delivery is 2-7 business days via Canada Post Expedited Parcel, depending on your zone. Ontario & Quebec: 2-4 business days. Atlantic Canada: 3-6 business days. Western Canada: 4-7 business days. Northern territories: 5-7 business days.

$20 flat-rate shipping Canada-wide (all provinces & territories), FREE on orders over $199. All prices in CAD.

Absolutely. All orders ship in plain, unbranded boxes with no indication of contents. The return address shows a generic business name. Products are vacuum-sealed for freshness and odour control.

Canada Post may require age verification and a signature upon delivery. Please have valid government-issued photo ID confirming you are of legal cannabis age in your province or territory (18+ in Alberta, 21+ in Quebec, 19+ everywhere else) available when your package arrives.

Once shipped, you'll receive an email with a Canada Post tracking number. You can also track your order from your account dashboard or ask MedAgent for real-time status updates.

Yes. All products meet our Empire Standard™ quality benchmarks. We work with certified labs to verify THC/CBD content, check for contaminants, and ensure consistent potency across batches.

We carry 290+ products across five categories: Premium Flower, Artisan Edibles, Pure Concentrates, Elite Vapes, and Accessories. Our catalogue is updated regularly with new arrivals.

Yes, slight natural variation between batches is normal. The THC/CBD percentages listed on product pages represent the range for the most recent batch.

Store flower and edibles in a cool, dark place away from direct sunlight. Concentrates should be refrigerated for optimal consistency. Vape cartridges should be stored upright at room temperature.

Due to the nature of cannabis products, all sales are final — we do not offer returns, exchanges or refunds. Report manufacturing or functional product defects within 30 days of delivery. Report transit damage, wrong or missing items within 7 days of delivery with photos. Empire Delivery Guarantee claims follow their separate rules. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock. Change-of-mind returns of opened, used or consumed products are not accepted. Opening, testing or operating a product to identify a functional defect does not by itself exclude a defect review. Contact info@mohawkmedibles.ca with your order number and evidence of the issue.

No. All sales are final and we do not issue refunds. Approved claims for damaged, incorrect, or missing items are resolved with a replacement, or with store credit when the replacement is out of stock, typically within 5-10 business days of approval. For any other payment question, contact us and a team member will review it.

For orders protected by the optional Empire Delivery Guarantee (2% of your order, minimum $2.49 CAD, at checkout), lost, damaged, or doorstep-stolen packages are resolved with immediate priority reshipment within 24–48 hours. Unprotected orders are subject to Canada Post's standard investigation timelines, and Mohawk Medibles is not responsible for lost or stolen packages once Canada Post marks the package as delivered to a home or mailbox address.

No — you can checkout as a guest. However, creating an account lets you track orders, save addresses, and access exclusive subscriber perks.

All data is encrypted in transit (TLS) and at rest. Payment processing is handled by PayGo Billing (PCI-DSS compliant). We never store full credit card numbers. See our Privacy Policy for details.

MedAgent is our AI-powered customer assistant. It can help you find products, track orders, answer questions, and provide general cannabis information. Click the chat icon on any page to start a conversation. MedAgent does not provide medical advice.