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Returns Policy

All sales are final — please review before ordering.

All Sales Are Final

Due to the nature of cannabis products, all sales are final — we do not offer returns, exchanges or refunds. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock. Change-of-mind returns of opened, used or consumed products are not accepted. Opening, testing or operating a product to identify a functional defect does not by itself exclude a defect review.

Claims Our Team Can Review:

  • Transit damage (items arrived broken, crushed, or compromised) — reported within 7 days of delivery with photos
  • Incorrect items (we shipped the wrong product) — reported within 7 days of delivery with photos
  • Missing items from your order — reported within 7 days of delivery
  • Manufacturing or functional product defects — report within 30 days of delivery
  • Lost or stolen packages — only for orders protected by the Empire Delivery Guarantee

NOT Eligible for Replacement or Credit:

  • Change of mind or buyer's remorse — all sales are final
  • Change-of-mind returns of opened, used or consumed products
  • Subjective dissatisfaction with effects or taste
  • Packages without Empire Delivery Guarantee lost or stolen after Canada Post marks them delivered to a home or mailbox address
  • Products melted, softened, or frozen due to heat, cold, or seasonal weather during transit — we pack temperature-sensitive items appropriately, but cannot control carrier handling or weather conditions once a parcel leaves our facility

How to Report an Issue

  1. Email [email protected]: product defects within 30 days of delivery; transit damage, wrong or missing items within 7 days of delivery.
  2. Include your order number and clear photos of the issue
  3. Our team will review your request within 24 hours
  4. After review, we will confirm whether a replacement or store credit is appropriate.

Replacements & Store Credit

All sales are final; no refunds. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock.

  • Approved replacement: wrong item, transit damage or product defect
  • Missing items: replacement or store credit for the missing items only
  • Store credit: issued when the replacement is out of stock

Exchanges

We do not offer exchanges. Report manufacturing or functional product defects within 30 days of delivery. Report transit damage, wrong or missing items within 7 days of delivery with photos. Empire Delivery Guarantee claims follow their separate rules. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock.

Lost or Stolen Packages

For orders protected by the optional Empire Delivery Guarantee (2% of your order, minimum $2.49 CAD, at checkout), lost, damaged, or doorstep-stolen packages are resolved with immediate priority reshipment within 24–48 hours. Unprotected orders are subject to Canada Post's standard investigation timelines, and Mohawk Medibles is not responsible for lost or stolen packages once Canada Post marks the package as delivered to a home or mailbox address.

Contact

Email: [email protected]. You can also ask MedAgent for assistance through our chat widget.