1. Who We Are

Mohawk Medibles is an Indigenous-owned cannabis dispensary operating from Tyendinaga Mohawk Territory, Ontario, Canada. This policy explains how we handle your personal data when you use our website, place orders, or interact with our services including our AI-powered MedAgent assistant.

2. Information We Collect

Information you provide:

Name, email, phone number (during registration or checkout)
Shipping and billing addresses
Order history and preferences
Support ticket messages and chat conversations with MedAgent
Age verification acknowledgment (legal cannabis age: 18+ in Alberta, 21+ in Quebec, 19+ everywhere else)

Information collected automatically:

Device type, browser, and operating system
IP address (used for fraud prevention and age compliance)
Pages visited and interactions on our site
Cookies and similar tracking technologies

3. How We Use Your Information

To process and fulfill your orders via Canada Post Expedited Parcel
To send order confirmations, shipping notifications, and delivery updates
To provide customer support through our MedAgent AI and human agents
To improve our products, services, and website experience
To comply with legal and regulatory requirements
To prevent fraud and verify age eligibility (18+ in Alberta, 21+ in Quebec, 19+ everywhere else)

4. Payment Security

All payment processing is handled securely through our secure payment gateway. We never store your full credit card number, CVV, or banking details on our servers. Payment data is encrypted in transit using TLS and at rest within PCI-DSS compliant infrastructure.

5. Data Sharing

We share data only with:

PayGo Billing — for payment processing
ShipStation / Canada Post — for order fulfillment and shipping
Resend — for transactional emails (order confirmations, shipping updates)
Law enforcement — only when required by law
Anthropic (Claude AI) — MedAgent conversations are processed using third-party AI language models provided by Anthropic to generate responses. Your conversations are not used to train AI models. Chat logs are retained for 2 years in accordance with our data retention policy. You may request deletion of your chat history at any time by emailing [email protected].

We do not sell, rent, or trade your personal information to any third parties.

6. Your Rights

You have the right to:

Access your personal data we hold
Correct inaccurate information
Request deletion of your account and data
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, email us at [email protected].

7. Cookies

We use essential cookies for authentication, cart functionality, and site security. Optional analytics cookies may be used to understand site usage. You can control cookies through your browser settings.

Analytics preference

Allow or decline site analytics and Google Analytics. You can change this choice at any time.

No preference selected. Analytics is off.

8. Data Retention

We retain order records for 7 years for tax and regulatory compliance. Account data is retained until you request deletion. Chat and support logs are retained for 2 years.

9. Contact

For privacy inquiries, contact us at [email protected] or by mail at: Mohawk Medibles, Tyendinaga Mohawk Territory, Ontario, Canada.

Privacy Policy