Privacy Policy

1. Who We Are

Mohawk Medibles is an Indigenous-owned cannabis dispensary operating from Tyendinaga Mohawk Territory, Ontario, Canada. This policy explains how we handle your personal data when you use our website, place orders, or interact with our services including our AI-powered MedAgent assistant.

2. Information We Collect

Information you provide:

• Name, email, phone number (during registration or checkout)
• Shipping and billing addresses
• Order history and preferences
• Support ticket messages and chat conversations with MedAgent
• Age verification acknowledgment (legal cannabis age: 18+ in Alberta, 21+ in Quebec, 19+ everywhere else)

Information collected automatically:

• Device type, browser, and operating system
• IP address (used for fraud prevention and age compliance)
• Pages visited and interactions on our site
• Cookies and similar tracking technologies

3. How We Use Your Information

• To process and fulfill your orders via Canada Post Expedited Parcel
• To send order confirmations, shipping notifications, and delivery updates
• To provide customer support through our MedAgent AI and human agents
• To improve our products, services, and website experience
• To comply with legal and regulatory requirements
• To prevent fraud and verify age eligibility (18+ in Alberta, 21+ in Quebec, 19+ everywhere else)

4. Payment Security

All payment processing is handled securely through our secure payment gateway. We never store your full credit card number, CVV, or banking details on our servers. Payment data is encrypted in transit using TLS and at rest within PCI-DSS compliant infrastructure.

5. Data Sharing

We share data only with:

• PayGo Billing — for payment processing
• ShipStation / Canada Post — for order fulfillment and shipping
• Resend — for transactional emails (order confirmations, shipping updates)
• Law enforcement — only when required by law
• AI and voice service providers, including Google (Gemini) and Anthropic (Claude), process messages to generate replies. When optional assistant review is offered, you can separately choose to save redacted text from typed and browser-voice conversations for staff review and testing. Review copies are accessible only to authorized administrators. Detected personal details are removed, but redaction is not a guarantee of anonymity; do not share passwords or payment data. This review log does not store audio or automatically train or change AI models. Turning review off deletes its saved conversation copies and staff-edited test examples; ordinary chat processing and separate provider records are not deleted by that control. Contact [email protected] for other data requests.

We do not sell, rent, or trade your personal information to any third parties.

6. Your Rights

You have the right to:

• Access your personal data we hold
• Correct inaccurate information
• Request deletion of your account and data
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, email us at [email protected].

7. Cookies

We use essential cookies for authentication, cart functionality, and site security. Optional analytics cookies may be used to understand site usage. You can control cookies through your browser settings.

8. Data Retention

We retain order records for 7 years for tax and regulatory compliance. Account data is retained until you request deletion. Website chat uses temporary conversation context. Optional conversation review copies are retained for the period shown when you choose review (30 days by default). Staff-edited test examples may be kept longer, until the consent receipt expires (up to one year). Turning review off or using its delete control deletes both saved conversation copies and those examples. This review archive is separate from support tickets and records held by service providers.

9. Contact

For privacy inquiries, contact us at [email protected] or by mail at: Mohawk Medibles, Tyendinaga Mohawk Territory, Ontario, Canada.