Shipping Policy
Fast, discreet, Canada-wide delivery.
Shipping Methods
All orders are shipped via Canada Post Expedited Parcel for reliable, tracked delivery across Canada, with discreet packaging on every order.
Delivery Times
| Region | Estimated Delivery | Cost |
|---|---|---|
| Orders over $199 CAD | 2-7 business days | FREE |
| Ontario & Quebec | 2-4 business days | $20.00 |
| Atlantic (NB, NS, PE, NL) | 3-6 business days | $20.00 |
| Western Canada (MB, SK, AB, BC) | 4-7 business days | $20.00 |
| Northern Territories (YT, NT, NU) | 5-7 business days | $20.00 |
FREE shipping on all orders over $199 CAD, Canada-wide.
Discreet Packaging
All orders are shipped in plain, unbranded packaging with no indication of the contents. Return address shows a generic business name. All products are vacuum-sealed for freshness and odor control.
Order Tracking
Once your order ships, you'll receive a shipping confirmation email with a Canada Post tracking number. You can also track your order through your account dashboard or by asking MedAgent.
Age Verification
You must be of legal age in your province or territory to receive deliveries (18+ Alberta, 21+ Quebec, 19+ elsewhere). Canada Post may require age verification and a signature upon delivery. Please have valid government-issued photo ID available.
Processing Times
Orders are processed within 1–2 business days after payment. Orders paid before 2:00 PM ET on a business day usually ship the same business day, but same-day shipping is not guaranteed. Orders paid after 2:00 PM ET, or on weekends and holidays, begin processing the next business day.
Empire Delivery Guarantee (Optional)
For 2% of your order (minimum $2.49 CAD), add peace-of-mind package protection at checkout. Protected orders bypass carrier claim delays and are 100% covered against doorstep theft (porch piracy), transit damage, and lost shipments with priority 24–48h replacement dispatch. Unprotected orders remain subject to Canada Post's standard carrier investigation timeline and post-delivery liability exclusions. Claim windows and conditions are below.
How it works: the fee is 2% of your order after discounts (minimum $2.49 CAD). Lost: contact us once your parcel has gone 7 days without a tracking update, and within 45 days of shipping. Stolen: report it within 30 days of the delivery scan. Damaged: send photos of the parcel and the product within 15 days of delivery. The remedy is one reshipment of the same items per order, not a refund. Protected orders of $500 or more ship signature-required. Orders under a chargeback or payment dispute are not eligible, and repeat claims are reviewed by a manager.
Lost or Damaged Packages
Damaged packages: if your order arrives damaged, email [email protected] within 7 days of delivery with your order number and photos, and we'll send a replacement, or store credit if the replacement is out of stock. Lost or stolen packages: for orders protected by the Empire Delivery Guarantee, lost or stolen packages are resolved with immediate priority reshipment within 24–48 hours (see the claim rules above). Unprotected orders are subject to Canada Post's standard investigation timelines, and Mohawk Medibles is not responsible for lost or stolen packages once Canada Post marks the package as delivered to a home or mailbox address.