Skip to main content

Returns Policy

All sales are final — please review before ordering.

All Sales Are Final

Due to the nature of cannabis products, all sales are final — we do not offer returns or exchanges. If something is wrong with your order, we'll make it right under the conditions below:

We Will Replace or Issue Store Credit For:

  • Damaged products (arrived broken, crushed, or compromised) — reported within 7 days of delivery with photos
  • Incorrect items (we shipped the wrong product) — reported within 7 days of delivery with photos
  • Missing items from your order — reported within 7 days of delivery
  • Lost or stolen packages — only for orders protected by the Empire Delivery Guarantee

NOT Eligible for Replacement or Credit:

  • Change of mind or buyer's remorse — all sales are final
  • Products that have been opened, used, or consumed
  • Subjective dissatisfaction with effects or taste
  • Packages without Empire Delivery Guarantee lost or stolen after Canada Post marks them delivered to a home or mailbox address
  • Products melted, softened, or frozen due to heat, cold, or seasonal weather during transit — we pack temperature-sensitive items appropriately, but cannot control carrier handling or weather conditions once a parcel leaves our facility

How to Report an Issue

  1. Contact us at [email protected] within 7 days of delivery
  2. Include your order number and clear photos of the issue
  3. Our team will review your request within 24 hours
  4. If approved, we'll send a replacement or issue store credit

Replacements & Store Credit

All sales are final and we do not issue refunds. Approved claims for damaged, incorrect, or missing items are resolved with a replacement, or with store credit when the replacement is out of stock, within 5-10 business days of approval. You'll receive an email confirmation once it's processed.

  • Replacement: wrong item shipped, or item damaged in transit
  • Missing items: replacement or store credit for the missing items only
  • Store credit: issued when the replacement is out of stock

Exchanges

We do not offer exchanges. If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos and we'll ship a replacement at no additional cost, or issue store credit if the item is out of stock.

Lost or Stolen Packages

For orders protected by the optional Empire Delivery Guarantee (2% of your order, minimum $2.49 CAD, at checkout), lost, damaged, or doorstep-stolen packages are resolved with immediate priority reshipment within 24–48 hours. Unprotected orders are subject to Canada Post's standard investigation timelines, and Mohawk Medibles is not responsible for lost or stolen packages once Canada Post marks the package as delivered to a home or mailbox address.

Contact

Email: [email protected]. You can also ask MedAgent for assistance through our chat widget.