How Can We Help?

Orders ship Canada-wide via Canada Post Expedited Parcel and arrive in 1-5 business days to most of Canada after they ship (Ontario 1-2), up to 8 for Newfoundland & Labrador and up to 12 for the territories.

Absolutely. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is our priority.

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Orders over $199 CAD qualify for free Canada-wide shipping. Below that, a $20 flat rate applies Canada-wide.

We accept Interac e-Transfer, Bitcoin, Visa and Mastercard. All payments are processed securely through our secure payment gateway.

Yes. We use PayGo Billing for payment processing with bank-level encryption. We never store your card details on our servers.

Due to the nature of cannabis products, all sales are final — we do not offer returns, exchanges or refunds. Report manufacturing or functional product defects within 30 days of delivery. Report transit damage, wrong or missing items within 7 days of delivery with photos. Empire Delivery Guarantee claims follow their separate rules. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock. For any other payment question, contact us and a team member will review it.

Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact us immediately at [email protected] or call (833) 633-4253.

Due to the nature of cannabis products, all sales are final — we do not offer returns, exchanges or refunds. Report manufacturing or functional product defects within 30 days of delivery. Report transit damage, wrong or missing items within 7 days of delivery with photos. Empire Delivery Guarantee claims follow their separate rules. Reporting within a window does not guarantee a replacement or credit. Our team reviews the fault and evidence; approved claims are resolved with a replacement, or store credit if the replacement is out of stock.

We're sorry about that! Take photos of the damaged items and packaging, then contact us within 7 days of delivery. Our team will review the claim before confirming a replacement or store credit.

Product details are reviewed against available supplier and batch information. A listing is not itself proof of laboratory testing. Batch-specific certificates of analysis are available where linked on the product page; contact us if you need documentation for a particular item or batch.

Start low, go slow. We recommend beginning with 5-10mg THC and waiting at least 2 hours before consuming more. Edibles take longer to kick in than smoking or vaping.

Yes. Legal age is 18+ in Alberta, 21+ in Quebec, and 19+ in every other province and territory. We verify age on all orders — no exceptions.