How Can We Help?

Orders ship Canada-wide via Canada Post Expedited Parcel and arrive in 2-7 business days depending on your zone. Ontario & Quebec are fastest at 2-4 business days.

Absolutely. All orders ship in plain, unmarked packaging with no indication of contents. Your privacy is our priority.

Once your order ships, you'll receive a tracking number via email. You can also check your order status in your account dashboard.

Orders over $199 CAD qualify for free Canada-wide shipping. Below that, a $20 flat rate applies Canada-wide.

We accept Interac e-Transfer, Bitcoin, Visa and Mastercard. All payments are processed securely through our secure payment gateway.

Yes. We use PayGo Billing for payment processing with bank-level encryption. We never store your card details on our servers.

Refunds are processed within 5-7 business days back to your original payment method. Contact us within 48 hours of receiving your order if there's an issue.

Orders can be modified or cancelled within 1 hour of placement, before they enter processing. Contact us immediately at [email protected] or call (613) 396-6728.

Due to the nature of cannabis products, all sales are final — we do not offer returns or exchanges. If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a replacement or store credit.

We're sorry about that! Take photos of the damaged items and packaging, then contact us within 48 hours. We'll send a replacement or issue store credit — your choice.

Yes. All products meet our Empire Standard quality benchmark and are lab-tested for potency, pesticides, heavy metals, and microbial contaminants.

Start low, go slow. We recommend beginning with 5-10mg THC and waiting at least 2 hours before consuming more. Edibles take longer to kick in than smoking or vaping.

Yes. You must be 19 years or older to purchase cannabis products. We verify age on all orders — no exceptions.